Privacy Policy

At Matakana Herb Farm, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
 

1. What We Collect

We may collect the following details:

• Your name and contact information

• Shipping address and order details

• Any messages or inquiries you send us

• Basic site usage data (via cookies)
   

2. How We Use Your Information

We use this information to:

• Process and deliver your order

• Respond to your messages or questions

• Improve our website and customer experience

• Send occasional updates (only if you’ve opted in)

We do not sell or share your information with third parties unless necessary for fulfilling your order (e.g. courier services) or required by law.
 

3. Cookies

We use simple cookies to make our website work smoothly and to understand how visitors use the site. These cookies do not track personal information.

You can turn off cookies in your browser settings at any time.
 

4. Keeping Your Info Safe

Your data is stored securely and only accessed by trusted staff. We use secure third-party services (such as payment processors and website platforms) that meet high privacy standards.

We do not store your payment details — they are processed securely by our payment partners.
 

5. Your Privacy Rights (NZ Privacy Act 2020)

You have the right to:

• Ask what personal information we hold about you

• Request corrections to any inaccuracies

• Ask for your data to be deleted (unless we are legally required to retain it)

To make a request, email us at: matakanaherbfarm@gmail.com
 

6. Third-Party Services

We may use trusted services (e.g. shipping companies, payment processors) to operate our online store. These providers only receive the information needed to complete their tasks.
 

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.
 

8. Contact Us

If you have any questions about your privacy or this policy, get in touch:
matakanaherbfarm@gmail.com